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Advance notice of disruptive works

Diversion Videos

To aid some of the businesses impacted by the project they have created diversion videos that they have been able to put on their websites and social media platforms to help customers trying to find them. This is one of the first times they have used informative videos rather than diversion maps. Customers are able to view the video and…

Accommodating Local Businesses During Works

During a three week surfacing scheme, planned road closures would result in restricted access to and from a local business. With the A64 comprising two lanes with no hard-shoulder at this location, essential surfacing maintenance work required full road closures of the westbound carriageway, and Paradise Lane directly accesses the A64 in the closed length. The works were programmed over…

Neighbourhood Introduction Letter

It is important that the aims and progress of construction work, are made transparent to the local community. This can be achieved by distributing frequent letters, newsletters or bulletins to keep the public constantly updated and help to minimise any frustrations which may arise. Constant communication between the site and community should be made a priority by all contractors. The Considerate Constructors Scheme have…

Local Radio Show Q and A Session

The project team took part in a Q and A session on the Community Focus Show on The Eye. The Eye is an award-winning community radio station, run by volunteers, that broadcasts to residents living in the local area. Questions asked by listeners about the scheme ranged from the provision for badgers to planting schemes and the duration of the…

Case Study: Supporting Best Practice in Remediating Occupied Buildings

Dr Jenny Preece from the University of Sheffield and the UK Collaborative Centre for Housing Evidence has produced a case study to bring to light the experiences of leaseholders living through remediation. This case study also highlights areas where contractors, clients of construction and other parties, including building owners and managing agents, can play a proactive role to support leaseholders…

Nuisance Management and Neighbourhood Liaison

Bordering a number of residential properties and with one elevation of the planned structure within 5m of occupied homes, this project has required proactive nuisance management to manage reputational risk and promote positive relationships with the local community. This nuisance management encourages community-led solutions to local issues, building broader support for the project. Since the outset of the project, the…

Accessibility for the Community

Accessibility is so varied and a lot of work has been done on this project to tackle this. This includes speaking to the local authority and local stakeholders and getting some insight into the area and how diverse it is The project have done the following: The insight from the translation service manager at Hull City Centre helped identify the…

Pedestrian Diversion Routes

Since this project started there have been some some pedestrian incursions across the work site, to tackle this they have improved their communications and installed additional fencing to ensure that people know where to cross safely. The initiatives they have put in place include: Delivered 2,500 drinks coasters with a QR code to the National Highways webpage to pubs and…

Talking Newsletter for the Visually Impaired

This project has a large amount of interaction with members of the public. While the usual visual aids in the form of signage and barriers along with printed newsletters and information boards are suitable for the majority of people, they are of little benefit to those who are visually impaired. Through pre-start site visits it was apparent that there were…

Sharing Updates on Noisy and Disruptive Works with the Community

On this project they take their impact on the community incredibly seriously. Having a number of residents in such close proximity, part of their social value plan is to regularly share information with them on upcoming ‘noisy and disruptive’ works. The Sustainability Manager responded to the need to keep them informed on upcoming works by producing a simplified and non…

Interactive Mapping used to help with Communications

The Hawick Flood Protection Scheme is split into 42 work sections for delivery. With the River Teviot running through the town of Hawick and work ongoing with a great deal of public and site interface, the contractor has taken a proactive approach to communications and sharing information. Given coronavirus constraints to traditional direct-facing community engagement methods, they have been striving…

Acoustic Screen

The Crows Nest Student Accommodation project is located on the western gateway to Cork City. The project consists of the construction of student apartments housed in 4 blocks ranging from 7 to 9 floors in height with a construction programme of 20 months. There is an existing student village accommodation centre adjacent to the site. Prior to commencing works on…

Continuous Resurfacing to Minimise Future Works

No community likes the disruption of road works, but they are an inevitability if our infrastructure is to be safely maintained. To minimise disruption, the Rochester Bridge Trust carries out all its works one lane at a time on its bridge, preferably overnight but at the very least during off peak times. However, recently – for the first time in…

Communication is Key to Maintaining Goodwill

Community engagement is at the heart of the Rochester Bridge Refurbishment Project, so when the programme reached a point that was likely to cause significant disruption to the public, the team was keen to do whatever it could to mitigate issues. The task was the complete resurfacing of the New Bridge, which takes road traffic from Strood to Rochester, two…

Free Parking to Ease Disruption

For the first time in more than 15 years, the Rochester Bridge Trust has carried out works that required one of its bridges to be fully closed to road traffic. This is a big deal for road users. The first bridge at Rochester was built by the Romans on their main route from the Kent coast to London, and it…

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The Hub features examples of construction industry best practice sourced from across the UK and Ireland. It can be used by anyone in the industry including site managers, contractors, suppliers and clients, who are looking to improve their standards of considerate construction.

The Hub is a Considerate Constructors Scheme initiative.

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What is the Considerate Constructors Scheme?

The Scheme is a not-for-profit organisation founded by the construction industry to improve its image.

The Scheme monitors construction activity across the UK and Ireland, scoring registered sites, companies and suppliers against a Code of Considerate Practice.

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