Mock Evacuations for Underground Works

Published 21 October 2019 | No comments
Written by Madeline Stoneman
CategoriesEmergency preparedness
TPMD’s specialist workforce is working underground to repair and upgrade tunnels constructed more than a century ago through the chalk. With some more than 10-metres below the surface, these tunnels form Ramsgate and Broadstairs’ original sewer network. No one goes underground unless they are qualified to do so. Part of this specialist training is knowing what to do if there is an incident or...

Providing a Good Customer Experience

Published 11 October 2019 | No comments
Written by Madeline Stoneman
CategoriesCommunity engagement Training plans Workforce development plans
With construction sites scattered across Ramsgate and Broadstairs, TPMD’s Joint Venture site teams have been learning about the importance of their roles as company ambassadors. The tailormade training session used actors to portray real-life examples of customer interactions and highlighted practices that can cause a negative experience. The interactive workshop then coached attendees to ensure they understood how they can provide a positive customer experience...

The Best Practice Hub is provided by the Considerate Constructors Scheme